Privacy Policy

Privacy Policy

Effective Date: 16-05-2025

This Privacy Policy describes how RIDHI AYURVEDA and its affiliates (collectively “RIDHI AYURVEDA”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://ridhiayurveda.com/ (the “Platform”). You may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Information we may collect includes (but is not limited to) personal data provided during sign-up/registration or use of the Platform such as name, date of birth, address, telephone/mobile number, email ID, and any information shared as proof of identity or address.

Some sensitive personal data may be collected with your consent, such as your bank account, credit/debit card or other payment instrument information, or biometric information (e.g., facial or physiological information to enable certain optional features available on the Platform), in accordance with applicable laws. You can choose not to provide information by opting out of particular services or features. We may also track your behaviour, preferences, and other information that you choose to provide on our Platform.

This information may be compiled and analysed on an aggregated basis. We will also collect your information related to transactions on the Platform and such third-party business partner platforms. When a third-party business partner collects your personal data directly from you, you are governed by their privacy policies. We are not responsible for third-party privacy practices or content; please review their policies before disclosing any information.

If you receive an email or call from anyone claiming to be from RIDHI AYURVEDA seeking personal data like debit/credit card PIN, net-banking or mobile banking password, do not provide such information. If you have already revealed such information, report it immediately to the appropriate law enforcement agency.

Usage

We use personal data to provide the services you request. Where we use your personal data to market to you, we will provide the ability to opt out. We use your data to assist sellers and business partners in handling and fulfilling orders; enhance customer experience; resolve disputes; troubleshoot problems; inform you about online/offline offers, products, services, and updates; customise your experience; detect and protect against error, fraud, and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis, and surveys; and as otherwise described at the time of collection. Your access to certain products/services may be affected if permissions are not provided.

Sharing

We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to their services and products. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out. We may disclose personal data to third parties such as sellers, business partners, third-party service providers (including logistics partners), prepaid payment instrument issuers, third-party reward programs, and other payment options selected by you.

Disclosures may be required to provide services and products, comply with legal obligations, enforce our user agreement, facilitate marketing and advertising activities, and prevent, detect, mitigate, or investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required by law or in good-faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may also disclose data to law enforcement, third-party rights owners, or others to enforce our Terms of Use or this Privacy Policy, respond to claims of rights violations, or protect the rights, property, or personal safety of users or the public.

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss, or misuse, we adopt reasonable security practices and procedures. When your information is in our possession, or whenever you access your account, we adhere to our security guidelines and offer the use of a secure server. However, transmission of information over the Internet is not completely secure for reasons beyond our control.

By using the Platform, you accept the security implications of data transmission over the Internet and the World Wide Web, which cannot always be guaranteed as completely secure, and therefore certain inherent risks may remain. You are responsible for protecting your account login and password records.

Data Deletion and Retention

You may delete your account via your profile/settings on the Platform. This will result in losing all information related to your account. You may also write to us using the contact information below for assistance. In the event of any pending grievance, claims, pending shipments, or other services, we may refuse or delay deletion.

Once deleted, you will lose access to the account. We retain personal data no longer than required for the purpose for which it was collected or as required under applicable law. We may retain data if necessary to prevent fraud or future abuse or for other legitimate purposes, and may continue to retain anonymised data for analytics and research.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure, and processing of your information on the Platform in accordance with this Privacy Policy. If you disclose any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you via SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy.

You may withdraw consent by writing to the Grievance Officer at the contact information provided below with the subject line “Withdrawal of consent for processing personal data.” We may verify requests before acting. Withdrawal is not retrospective and will be handled in accordance with the Terms of Use, this Privacy Policy, and applicable laws. If you withdraw consent required for certain services, we may restrict or deny those services.

Changes to this Privacy Policy

Please check this Privacy Policy periodically for changes. We may update it to reflect changes in our information practices. Where required by applicable laws, we will notify you of significant changes in an appropriate manner.

Contact Us

RIDHI AYURVEDA
SECTOR 34A, THIRD FLOOR, SCO 54-55, Sarovar Path, Sector 34 Chandigarh Post Office, Sector 34C, Chandigarh, Chandigarh, 160022

📧 Email: contact@ridhiayurveda.com
🌐 Website: https://ridhiayurveda.com/
📞 Phone: +91 98774 48890
🕘 Hours: Monday – Friday (09:00 – 18:00)